We recommend annual check-ups so our veterinarians can evaluate your pet's overall health. Many times this enables our veterinary team to become aware of any health concerns your pet may have before they become serious issues.
Prior to your pet's check up with the veterinarian, a friendly licensed technician or assistant will go over any concerns that you may have about your pet's health as well as discuss your pet's lifestyle risks. This information helps you and our veterinary team to create a treatment plan for your pet's overall health.
During your pet's examination, the veterinarian does a nose to tail assessment. This assessment allows the veterinarian to listen to your pet's heart and lungs, assess their overall body condition, examine their eyes and ears and even their toes!
“Our Goal is Provide the Best Possible Health Care and Compassion to our Patients while Providing the Highest Customer Service.”
We understand that your pet is a member of your family and are dedicated to becoming your partner in your pet’s health care. We treat your pet as we would our own, striving to provide you with the highest quality medicine and compassion. We look forward to providing personal attention to the unique concerns of each individual pet and owner with an emphasis on client education.
What You Need to Know About Vaccinating Your Pet
An initial series of vaccines is needed during your pet’s first 16 weeks of age. Typically initial vaccinations for your puppy or kitten start at around 6-8 weeks (after being weaned from their mothers) and continue until they are 16 weeks of age. After going through these initial vaccinations there are additional vaccines that your veterinarian may recommend based on your pet’s exposures and lifestyle. Vaccination is the best way to prevent against some common life-threatening diseases.
Dogs and cats should be vaccinated for rabies at 12 weeks of age. The rabies vaccine is boostered throughout their life and a schedule is created based on the most current guidelines provided by the AVMA (American Veterinary Medical Association).
DHPP (Distemper, Hepatitis, Parvovirus, and Parainfluenza)
Dogs should be vaccinated by the combination vaccine DHPP starting at 6 to 8 weeks of age and boostered every 3 to 4 weeks until they are 16 weeks old. At this time, a puppy no longer has maternal antibodies and can develop it’s own immunity against distemper and parvovirus.
If your dog comes in a contact with other dogs, such as going to a groomer, boarding facility, training facility, day care, or even a veterinary clinic we recommend vaccinating for Kennel Cough . Our practice includes this in our core vaccines because of how contagious kennel cough can be. This vaccine is typically given orally and is then boostered annually to help prevent kennel cough in your dog.
Additional Canine Vaccines
For dogs at risk of exposure we also recommend vaccinating against Leptospirosis and Lyme disease. We discuss these vaccines during annual check ups and create a schedule to help protect your dog based on their lifestyle. We also strongly recommend blood parasite screens yearly for heartworm disease, and three tick borne diseases; Lyme, Ehrlichiosis, and Anaplasmosis.
Kittens and stray cats should be tested for two common viruses that can affect your cat’s immune system, Feline Leukemia and Feline Immunodeficiency virus. Cats should be vaccinated for Rabies and FVRCP (feline panleukopenia, rhinotracheitis, calicivirus). FVRCP is started in kittens at 8 weeks of age and boostered every 3-4 weeks until 16 weeks of age. Rabies is given at 12 weeks of age or older. For cats that go outside the Feline Leukemia vaccine may also be recommended. This vaccine is started after the kitten has been Rabies vaccinated and is boostered in 3-4 weeks then yearly.
It is important to protect your dog or cat against these diseases. For more information on vaccinating your pet(s) please call us.
Routine Surgical & Dental Procedures
At CNY Veterinary Medical Services it is very important to us to provide a safe environment for your pet. We have state of the art monitoring equipment, much like those used in hospitals, to ensure that your pet receives the utmost care while undergoing any anesthetic procedure. While your pet is under general anesthesia, we monitor their heart rate, blood pressure, and respirations. We also offer the option of basic blood work prior to a surgical procedure so that we can make certain your pet’s complete blood count and organ function is appropriate. For patients over 8 years of age we require blood work prior to anesthesia due to a number of complications that can start to arise as your pet ages. We also offer the placement of an intravenous catheter during procedures as well, this gives our medical team access to the patient’s vein at all times and can be critical in an emergency situation.
Routine Surgeries Include:
Soft Tissue Surgeries
Limited Orthopedic Surgeries
Commonly Asked Questions:
What do I do the night prior to my pet’s surgical procedure?
Because your pet is about to undergo general anesthesia it is important that they be fasted for 12 hours from both food and water. A full stomach of food or water can cause complications during the anesthetic procedure. If your pet takes any long term medications daily it is important to contact your veterinarian in regards to whether or not this medication should be given the day of the procedure.
Does my pet go home the next day?
Typically, in routine surgeries (dentals, spays, neuter, mass removals) your pet will go home that very night. Our surgical procedures are performed in the morning and we keep them throughout the afternoon to monitor their progress and make sure they are all set to go home that night!
Why does my pet need to be under general anesthesia to have their teeth cleaned?
Unlike humans, we cannot ask our pets to open their mouths and say “Ahh.” To provide a safe environment for our team members and your pet the procedure is performed under anesthesia. This allows our licensed staff to thoroughly assess your pet’s oral cavity, clean their teeth by scaling and polishing them (just like our dentist!) and addressing any concerns in the mouth.
**Our emergency hours are available for existing clients only**
Please call us at (315) 853-2408 if you have an emergency, and we will do our best to help you through this frightening and stressful time. Emergencies can be a terrible experience for pets and pet owners, so we promise to communicate with you and make the process less stressful.
We also offer emergency surgery as well as critical care. Please attempt to call ahead in case of an emergency to alert us to the situation and allow us to prepare.
We understand that it is not always possible to bring your pet to our clinic. That is why we offer house calls and see animals in your own home.
There are many challenges in caring for an animal that cannot be moved from their location for one reason or another. Please let us know of any specific requests or conditions that will require special attention. We promise to communicate with you throughout the process to make sure it goes smoothly for you and your animal.
All appointments are scheduled through our office and are in high demand. House call appointments are booked up to 2 weeks in advance so it is unlikely an appointment will be available the same day you call, so please schedule ahead of time. Contact us at (315) 853-2408 or email@example.com.
Emergencies are seen only at our office and there are no after hours house call visits. Should you have an emergency please call our office at (315) 853-2408.
Illness Diagnosis & Management
Limited Diagnostics: Blood Work, Urinalysis, Fecal Analysis,and Cytology
Hospice & Supportive Care
Pedicures & Anal Gland Expression
Official Health Certificates & Travel Papers
Peaceful Home Euthanasia/End of Life Services
Due to the scope of a mobile practice we are unable to perform some procedures or test(s) in the home. It may be in the best interest of your pet to be transferred to our facility in Westmoreland (CNY Veterinary Medical Services) or an area critical care 24 hour emergency center.
Local Travel Fee (Non-Local Travel Fee: $25
House Call Consultation/Examination: $65
House Call Multi-Pet Examination: $47 (more than one pet during the same visit)
Home Euthanasia: $70
Private and Communal Cremation Available at an Additional Charge
Quotes/estimates available upon request for vaccines, treatments, medications. Please remember these are only estimates and may vary based on Dr. Heather’s examination and recommendations.
Payment is due at time of service. Payment options include cash, check, debit or credit cards
Ask about neighborhood/group rates as well as other discounts including military, and senior citizen, and multiple pets (more than one pet seen during the same visit). Discounts apply to examinations only.
Prior to Dr. Heather’s examination at your house please do the following:
An authorized adult must be present during the house call.
If this person is not the owner all procedures and treatments must be agreed upon in advance .
The doctor will require a well lit area such as a kitchen table or counter clear of clutter for small animals.
Larger dogs can be examined in an open area (clear of furniture and clutter)
Please inform the doctor if you pet has any special behavior issues prior to her arrival.
Due to time constraints, please have pets contained and ready for the doctor prior to arrival. You will be given an approximate time for the appointment and should the doctor be delayed we will make every effort to contact you.
Please forward all pertinent medical records to CNY Veterinary Medical Services at least 24 hours prior to your pet’s appointment to enable Dr. Heather to thoroughly become familiar with their health history and specific needs.
Please include all health questions/concerns and the number of pets when booking your appointment so we can ensure that enough time is allotted for you and your pet.
We are proud to offer laser surgery and therapy for our patients. Laser procedures allow us to reduce the bleeding and swelling of surgery, making it both safer and less invasive. Laser therapy also reduces pain and recovery time, helping your pet get back to their normal self more quickly.
We are dedicated to utilizing the highest standard of veterinary technology, and laser therapy is one of the ways in which we stay on the cutting edge of our field.
Our boarding facility is part of our Veterinary Hospital. This allows your pet to be monitored and cared for by trained, experienced and licensed professionals. It also allows access to veterinary care in case of any emergency or illness.
While boarding, your pet(s) will get optimal care and attention.
To decrease your pet(s) stress while boarding, we have designated canine & feline areas, as to make their visit as comfortable as possible.
We recommend bringing your own pets food, however we can provide it. If prescription diets are required, there will be additional charges added to your invoice for the diet.
You are welcome to bring personal items (beds, toys, etc.) to make your pet(s) feel more like home.
We do not ask for additional charges for you pet to be walked, or get attention, as we feel this should be standard.
While boarding, your pet(s) will get bathed, and have their nails trimmed (pet permitting – aggressive pets may not allow us to provide these services).
As our hospital is open 7 days a week, pick up and drop off time is available 7 days a week (during normal business hours).
Boarding fees are charged per NIGHT.
Any pet that has fleas will get treated with a dose of Capstar & either Vectra or Revolution at your cost. We must do so in order to make sure that our hospital stays flea free.
All pets require a wellness exam within the past 12 months.
**Please remember if a fecal has not been tested prior to boarding we will be forced to decline the boarding appointment**
A fecal must be brought in 14 days prior to boarding appointment. If fecal is positive, we can dispense medication for the pet and start the deworming process. This fecal would be complimentary.
Please remember there is no one wormer that treats all intestinal parasites. 1 out of 31 positive cases are reported to the CAPC. Thousands of positive cases are not reported.
If fecal is not dropped off 10 days prior to boarding appointment you will receive a call to bring in your pet’s fecal. You will then have two more days to drop off the fecal (up to 8 days prior to boarding), otherwise the reservation will be canceled.
Dogs must be current on:
• Distemper (If less than 10 years of age)
• Blood parasite screen (tests for heartworm, lyme, ehrlichia, and analplasma) or a heartworm test
Cats must be current on:
• FELV/FIV test within 2 years if vaccinated for feline leukemia. Must be within 6 monthsof the date of boarding if not vaccinated for feline leukemia.
$23.00 8X6 dog run
$21.00 4X6 dog run
$17.00 small dog kennel
$13.00 cat condo
$3.00 for prescription food
$3.00 for giving any medications (including oral or injectable medications)
$4.00 Discount per pet if sharing a run or cage.