CNY Veterinary has teamed up with VetTriage, allowing our clients immediate access to a Veterinarian 24 hours a day, 7 days a week!

VetTriage provides immediate telemedicine consultations, regardless of time of day or on holidays, and can provide immediate peace of mind for a small fee.  

In the event that your pet does need to be seen by a Veterinarian in person, the Veterinarian at VetTriage will contact us and have us meet you at the facility, or provide you with contact information for a Referral Hospital if that is needed. 

Any individual can use VetTriage.  It doesn't matter if you are a current client of CNY Veterinary or not.  However, we only see emergencies for our active clients.  An active client is any client who has been seen within 3 years.  If you haven't been seen in that time, your account will become inactivated as we assume that you are getting veterinary care elsewhere.  If VetTriage feels that your pet needs to be seen, but you are NOT an active client, they will advise you on other referral hospitals that could provide you and your pet care.  In addition, there are many conditions that can not be treated here at the facility after-hours as we are not staffed 24-7.  Depending on the condition of your pet, VetTriage, may suggest a referral hosptial for 24 hour care for them rather than our facility, as we are limited on what can be done on an after-hour basis.

Telemedicine can provide an immediate evaluation by a Veterinarian all while being in the comfort of your own home, and this service can be utilized anytime throughout the day, and not just as an after-hours choice.  The Veterinarian can give advice and provide suggestions, as well as determine if your pet will need further in-clinic care as well.  All consultations are performed with a Licensed Veterinarian, and the fee ($50.00) does not change regardless of how long you are on the video session with them.  In addition, if you have a quick follow-up question, there is not an additional fee.

Telemedicine is done through the internet, and it does require either a smart phone or computer with internet and webcam capability.  In the event that you do not have this, you can contact the service at (800) 940-1921 and purchase a phone session.